Frederick Wildman and Sons, Ltd.
307 East 53rd Street
New York, NY 10022
A: No special hardware or software is required to use this service. You will only need Web access and your browser.Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
A: After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills (dating back to February 13, 2014). You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.
A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.
A: To cancel, log in and click Un-enroll or you may contact our customer care department. Click the “Contact Us” hyperlink on the web page for contact information.
A: You can find your account number on a recent paper bill.
A: Once you enroll your most recent bill is available immediately.
A: Yes, the document received at the time of delivery is still considered a bill.
A: You can view paid E-Bills by looking at "Search and Pay my Bills." E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
A: The funds for the payment are debited from your account on the scheduled payment date. Any payments made after 5pm will be debited the following day. Keep in mind that you should always have funds available to cover the payment on that date.
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
A: If you have questions about an E-Bill, please contact the customer care department for additional information.
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, contact the customer care department for additional information. Depending on billing cycles, the exact day you receive your bill each month may vary.
A: After the payment date, check the status of the payment by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account.
A: If the payment amount is incorrect please contact the customer care department.
A: If the payment date is incorrect please contact the customer care department.